Éric Langlois

I managed a multi-disciplinary team across both customer service and production planning at the Transmag plant (Newspaper printing facility), ensuring seamless collaboration between departments, which resulted in a 15% increase in operational efficiency and a more than 30% boost in customer satisfaction. I collaborated cross-functionally with sales teams to develop tailored solutions for prospective clients, creating increased revenue generation opportunities. By providing ongoing training and support to customer service representatives, I improved team productivity and enabled clear communication between departments, ensuring timely resolution of customer concerns and driving exceptional satisfaction and retention rates.

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I achieved top performer status consistently through my dedication to meeting goals and exceeding expectations. I expanded the customer base through cold calling, networking, and relationship building. I increased repeat business by fostering trust-based relationships with key accounts through regular communication. I negotiated upwards of $65M worth of new contracts on behalf of the organization while adhering to set guidelines, leading successful deals that resulted in increased profits.

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I played a key role in the startup of a newly constructed newspaper printing plant for the La Presse daily newspaper. Led the development of the prepress department from the ground up, including vetting equipment at the supplier’s location, creating standard operating procedures (SOPs), and serving as the direct link with stakeholders at the client site.

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After that, I successfully established the customer service department, oversaw the department's implementation and managed key functions to support ongoing production and client satisfaction.